I didn't want to come across as advertising something. We noticed that we weren't making use of much more than email support, so we switched to GrooveHQ. Their

I didn't want to come across as advertising something. We noticed that we weren't making use of much more than email support, so we switched to GrooveHQ. Their pricing is much more reasonable, and their story and the way they interact with their customers is great. But really, there are tons of options out there. My point is that if you're not making the most of what Intercom offers, then it's pretty damn expensive.