6 ms·

>and switched to a cheaper (and simpler) solution. Well don't leave us hanging.

• voiceclonr 10y ago
  Agreed. +1 this :)
• catapault 10y ago
  I didn't want to come across as advertising something. We noticed that we weren't making use of much more than email support, so we switched to GrooveHQ. Their pricing is much more reasonable, and their story and the way they interact with their customers is great. But really, there are tons of options out there. My point is that if you're not making the most of what Intercom offers, then it's pretty damn expensive.
  • briandear 10y ago
    I switched from Freshdesk to Groove as well.. after an aborted attempt at Zendesk.. Groove is definitely my favorite; easy and lightweight.
• lunaru 10y ago
  I think this question comes up a lot and answers for this are usually a Google query away. However, Intercom does a lot of things. destroytoday even mentioned above that one primary use is email marketing, so it's probably only fair to consider what the combined costs are. In most cases, you'd need to pay for both a helpdesk + an email marketing app. In that light, the grandparent's post might not be a fair comparison, since he/she might be only talking about customer support functionality. In that case, there are far cheaper alternatives. Even heavy weight companies like Zendesk will likely be cheaper by comparison, but you won't get the marketing part built in. On the other hand alternatives like Drift have been mentioned above which seem more like a fair direct one-for-one comparison with Intercom, and will usually come out cheaper. Disclaimer: I'm the founder of Reamaze, which competes in the helpdesk (not marketing) space.