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By way of answering, let me recount a short story for you. It takes place during the very first time I visited Kampala (the capital of Uganda). It was about 3
by froztbyte 10y ago
By way of answering, let me recount a short story for you.
It takes place during the very first time I visited Kampala (the capital of Uganda). It was about 3 years before I had started working in the ISP/telecom space in Africa. This particular trip was soccer-specific (I was working on the team that delivered one of the big trans-national African tournaments' games on television), thus the non-ISP nature of it.
We arrive at our hotel, having driven just under an hour from Entebbe to Kampala. It's fairly pleasant, albeit a tad humid (it's mid-day and near the equator after all; 36C and >=70% humidity - not the worst). There's a group of around 30 of us that now need to check in... this always takes a little while.
So, everything goes on. You loaf around the hotel reception until it's your point in the queue, grab some water now and then when you can. Finally, you're standing at the front desk, starting your process of checkin.
You read off your name... the person behind the counter finds you in the list (of fortunately mostly checked-off people - yay alphabet precedence!), and starts doing some stuff on the front desk computer. At which point you glance over to said desktop and notice the UPS jacked into the UPS jacked into the UPS (yes, three) jacked into the computer. You idly inquire about this. The response is "oh, yeah, the other ones died with all the power outages".
Not a joke, as it turns out. While you're doing your checking, the building experiences a brownout twice.
Years later, you get there for a totally different reason. Time (literal years) has passed. And during setup of some equipment (here, I'm skipping about two days' worth of time), you find that the reason your laptop screen kept dimming and your DC UPS' kept beeping.... is because you're getting such major voltage swings on the building feed that everything is going over-or-under-voltage.
This is daily life (in many parts of Africa). It isn't a thing to fight against. It just is. You take it, and try to do your utter best. You try to deliver your utter best.
And if you just push hard enough (and, imo, if you're really, really lucky) you maybe get somewhere with it!
- nickpsecurity 10y agoInteresting. So, you actually had it easier than Chris since the expectations of service are so low in Africa. You might have had it harder because of all the extra issues you deal with. As I figured, it's not as straight-forward as your original comment implied.
- froztbyte 10y agoAh, no no. The expectations are not low. People are paying for a service, and they expect it to work. I once (another country, another ISP) dealt with a query/complaint of "it doesn't work!" which turned out to be due to a snowstorm taking out _the entire area_. Which people knew about! And still complained! The expectation for the service is really much of the same. Almost ironically, the first marker that people phone about is "my email doesn't work!" edit/addendum: your customers also have their own solutions for dealing with power outages - more UPSs, generators, laptops (with internal wimax or 3G chips), etc
- nickpsecurity 10y agoIn that case, your comment stands and it seems like a hell of a tough market.
- froztbyte 10y agoYeah... it's tough.. Still, I'm sticking around. There's potential to do good here.
- nickpsecurity 10y agoAlso interested in you doing a detailed writeup on your tactics, costs, etc as an African ISP.
- froztbyte 10y agoDepends on many, many things. Most are fairly specific to the region in question (whichever it might be).
- froztbyte 10y agoAs a mini-followup: due to this kind of scenario, we ended up having to replace UPS battery packs in about 8 months (1/3 of their minimum intended lifecycle) due to how heavily they got load-rushed over the months. The load cycle literally killed them in that time.
- fegul 10y agoI also work in tech in Africa (2nd largest population on the continent if that's any indication) and it is certainly challenging. Love to chat/commiserate more about your experiences