Is it the best tool in the world? No. Is it the only actual tool to communicate bugs and enhancement requests to Apple? Almost. We've all used issue tracking so

Is it the best tool in the world? No. Is it the only actual tool to communicate bugs and enhancement requests to Apple? Almost. We've all used issue tracking software to add to backlog ("Open a Jira and I'll take a look when I have time"). Doesn't mean it's not being looked at.