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Do they require you to send in your documents (drivers license, utility bill, etc)? OVH required I send mine in to pay my next invoice after a few months of pay

by ehPReth 10y ago

Do they require you to send in your documents (drivers license, utility bill, etc)? OVH required I send mine in to pay my next invoice after a few months of paying on time with no abuse complaints (nor doing anything that would generate such). I dumped them in the end :/ (OTOH, I've used one of these type of providers listed in the post for a few years without them demanding my papers so maybe it's just an OVH thing?)

andriussev 10y ago
Not as far as I used them. They don't support Paypal though, so you will need to add a credit card.
- ehPReth 10y ago
  Oh great! I use credit cards everywhere (including previously with OVH) so no issue on my end. How long have you been with them?
  - andriussev 10y ago
    Off and on for a few months. Nothing too extensive. The support seemed to be okay too, on the basic account (apparently, you can pay a monthly fee to have better support). Though, considering that their servers run on Atom processors, you might want to reconsider, considering that your needs are. If you need me to run a test, feel free to message back and I'll quickly spin up a server and provide you the results.
cknight 10y ago
I ended up on Scaleway after OVH led me on with this nonsense as well. For me however, it was when I first signed up. After getting the documents in order (which actually wasn't easy, as it was for my startup and we didn't have much in the way of paperwork), they just had me sitting there waiting and waiting for the server to actually be provisioned. It was very painful. I cancelled - at least the refund process went smoothly. Ended up on Scaleway, no paperwork, no nonsense, no problems. Love it. I also have a $5 Vultr server and am very happy with it, though it's just not as good value for the price, for my needs.
blunte 10y ago
OVH didn't require hardly anything from me, but they did have a (temporarily?) broken provisioning system where my server that I paid for vanished about 8 hours later, and my billing information was also erased - but my Paypal bill shows I paid. OVH's customer service and support was beyond useless. I just gifted them the €14 and told them to fuck off since it was clear I would spend hours just for the hope of getting a refund. Other people on the internet have told their horror stories about OVH, but I chose to ignore those. I guess sometimes the stories are true.
- ReverseCold 10y ago
  ... PayPal chargeback? They will reply there (probably) much quicker and give you what you bought. If they don't reply then you get your money back.
  - blunte 10y ago
    Tried that, but it was going to take 30 days and I was going to have to prove I had attempted to get the issue resolved with OVH first. Of course I considered doing that until after the first two rounds of emails with OVH support where it seemed they were either answering another user or had a random script program sending responses. I was annoyed enough that even trying to explain the support communication failures would take more energy than €14 was worth to me.
gnopgnip 10y ago
Were you getting a VAT exclusion with OVH?
curioussavage 10y ago
Interesting, I have been running an OVH vps for over a year without that. Until I lost my 2 factor auth backup keys and needed them to disable it. Which seems reasonable.

by ehPReth 10y ago

andriussev 10y ago

Not as far as I used them. They don't support Paypal though, so you will need to add a credit card.

ehPReth 10y ago
Oh great! I use credit cards everywhere (including previously with OVH) so no issue on my end. How long have you been with them?
- andriussev 10y ago
  Off and on for a few months. Nothing too extensive. The support seemed to be okay too, on the basic account (apparently, you can pay a monthly fee to have better support). Though, considering that their servers run on Atom processors, you might want to reconsider, considering that your needs are. If you need me to run a test, feel free to message back and I'll quickly spin up a server and provide you the results.

cknight 10y ago

I ended up on Scaleway after OVH led me on with this nonsense as well. For me however, it was when I first signed up. After getting the documents in order (which actually wasn't easy, as it was for my startup and we didn't have much in the way of paperwork), they just had me sitting there waiting and waiting for the server to actually be provisioned. It was very painful. I cancelled - at least the refund process went smoothly. Ended up on Scaleway, no paperwork, no nonsense, no problems. Love it. I also have a $5 Vultr server and am very happy with it, though it's just not as good value for the price, for my needs.

blunte 10y ago

OVH didn't require hardly anything from me, but they did have a (temporarily?) broken provisioning system where my server that I paid for vanished about 8 hours later, and my billing information was also erased - but my Paypal bill shows I paid. OVH's customer service and support was beyond useless. I just gifted them the €14 and told them to fuck off since it was clear I would spend hours just for the hope of getting a refund. Other people on the internet have told their horror stories about OVH, but I chose to ignore those. I guess sometimes the stories are true.

ReverseCold 10y ago
... PayPal chargeback? They will reply there (probably) much quicker and give you what you bought. If they don't reply then you get your money back.
- blunte 10y ago
  Tried that, but it was going to take 30 days and I was going to have to prove I had attempted to get the issue resolved with OVH first. Of course I considered doing that until after the first two rounds of emails with OVH support where it seemed they were either answering another user or had a random script program sending responses. I was annoyed enough that even trying to explain the support communication failures would take more energy than €14 was worth to me.

gnopgnip 10y ago

Were you getting a VAT exclusion with OVH?

curioussavage 10y ago

Interesting, I have been running an OVH vps for over a year without that. Until I lost my 2 factor auth backup keys and needed them to disable it. Which seems reasonable.