Hey, first of thank you for your hard work! Let me redefine my argument - free level of support is somewhat lacking. To be fair - this was like year and a half

Hey, first of thank you for your hard work! Let me redefine my argument - free level of support is somewhat lacking. To be fair - this was like year and a half ago. Two separate issues. The previous company I worked at was where the issues occurred. First issue was something related to the NDB. I do not exactly recall what happened, as it was right when I got there. I do recall people being whining about delayed replies and ended up re-deploying to another instance. Second issue was a fee for a service we have not used (big data/query I believe)- it took a while for the support to reply(something along the lines of couple of business days - billing support btw) and after we got ahold of them we have spent a lot of time on the phone trying to figure things out and we were still charged for that month. It was not much, but we could have purchased the current silver package for that money. After the company started selling more products we upgraded to Gold package which was excellent. That's about the time I left. Another separate instance was when I was not allowed to create more apps (even though I deleted more than 6-7) and I had to make a request for my account to create more. That took couple of days as well. I think I started using GAE around 2011 and since then I have only seen improvements :)