How is this different from any other large company? Not disagreeing with that behaviour being toxic to society, but I highly doubt that this is specific to ban

How is this different from any other large company? Not disagreeing with that behaviour being toxic to society, but I highly doubt that this is specific to banks. In particular, I don't see a direct connection between dealing with financial products and not caring about your customers or users unless forced by law to do so. For example, Google didn't even provide a reliable point of contact until forced by law to do so, which is something I've never heard of a bank.