That's useful, and even more impressive if it doesn't appear to be automated. My employer sell a traditional software product, and there is an arrangement for

That's useful, and even more impressive if it doesn't appear to be automated. My employer sell a traditional software product, and there is an arrangement for the support desk to get notification of all errors. We called back once when we saw some rather unusual looking urls, and turns out that the customer hired a consultant to do some basic penetration testing. Needless to say, the client was happy with our rapid response. Another real life example is when I made a 1-dollar verification so that my kid could have an AOL account. I got a call from VISA within 5 minutes, and I was pretty happy.