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I'm in the registrar space. A few observations. The process overall is not great, but ICANN's process didn't fail this customer. The customer needs to keep co

I'm in the registrar space. A few observations. The process overall is not great, but ICANN's process didn't fail this customer. The customer needs to keep contact information up to date. If you own 100+ domains you should be very familiar and have your own process for managing this. Its been this way since 2013. The process to shut down a site is quite thorough in that many attempts at contact need to be made. I'm a little surprised a phone call wasn't generated. By the time we've emailed you 3 times - we are making a phone call - we don't want to shut down a site if its at all avoidable. This "24-48" hours stuff is nonsense - The suspension/un-suspension of a domain can be done almost immediately. It remains to be seen but NameCheaps only potential issue here is whether they failed to renew the WHOIS privacy service.

k-mcgrady 10y ago
>> "The customer needs to keep contact information up to date." I own a few domain names and they ask me to update this info one per year. I've never understood why they need it at all though. Why should they have my address/contact info and why should it be publicly available? I'm sure the answer is obvious but I can't figure it out.
- robalfonso 10y ago
  First, thats the way it is - so knowing that you need to keep the information up to date. Regarding Why - ICANN runs on a multi stakeholder model, meaning governments and legal entities get a seat at the table too. They have an interest in knowing who is behind a domain - its that simple. Also whois privacy is not the protection everyone thinks it is. Its a lock on a door. It keeps casual looks out - spammers, scammers, etc. If a government or police organization wants that information and they have legitimate need to do so, they will get it.