Indeed. I've been cofounder and CTO at LeCollectionist, most of our work was thinking about tools to empower admins in their communication with janitors and lan

Indeed. I've been cofounder and CTO at LeCollectionist, most of our work was thinking about tools to empower admins in their communication with janitors and landlords. Those kind of business never "get at scale" on their customer base (the whole point of luxury is that the market size is small), but they do on the employees/partners part, because everything has to be perfect and you need to do a lot more in customer care than in usual businesses. Good thing is, ultimately, it's more about product design than about infrastructure scalability (which was fun, tbh).