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> Not a really scalable business You don't need scaling when you work in luxury, anyway :) I've worked in that industry too. I had stripe processing $10k sing
by oelmekki 10y ago
> Not a really scalable business
You don't need scaling when you work in luxury, anyway :)
I've worked in that industry too. I had stripe processing $10k single payments through credit card. Scaling was the last of my problem, I just wanted everything to work perfectly.
- andrewingram 10y agoScaling the operational pipeline is the big challenge. Most of the tech challenges at onefinestay were in allowing our workforce to do their jobs efficiently. Even when I was there (a couple of years ago), we had bookings in excess of £100k.
- oelmekki 10y agoIndeed. I've been cofounder and CTO at LeCollectionist, most of our work was thinking about tools to empower admins in their communication with janitors and landlords. Those kind of business never "get at scale" on their customer base (the whole point of luxury is that the market size is small), but they do on the employees/partners part, because everything has to be perfect and you need to do a lot more in customer care than in usual businesses. Good thing is, ultimately, it's more about product design than about infrastructure scalability (which was fun, tbh).
- charlesdm 10y agoIn most cases, on the upper end of the market, renting a nice apartment and/or house is just much more enjoyable and better value than renting a suite at a high end hotel.