6 ms·

Oh trust me, they do tons of QA. If you can replicate what problem you have demonstrably with steps that QA can follow and you submit to the Nvforums or whateve

Oh trust me, they do tons of QA. If you can replicate what problem you have demonstrably with steps that QA can follow and you submit to the Nvforums or whatever, someone in the QA team will eventually try it out.

cr0sh 10y ago
Yeah - that sounds like fun - recreating a driver install issue after you finally have it working on your system. Heck, even if you set up a system -just- to recreate this problem, it would still be one of those "nightmare inducing" trials of will. I'm not saying it shouldn't be done, I just can't imagine doing it (especially on my personal workstation).
- sametmax 10y ago
  Plus you paid for the computer, graphic card and OS. Why in hell would you spend hours of work on your free time for this ? Do people try to find defects in their car then send a report to Ferrari ?
  - JorgeGT 10y ago
    > Do people try to find defects in their car then send a report to Ferrari ? Yes. -- Ferruccio Lamborghini.
    - strictnein 10y ago
      The problem is not with the car but with the driver! -- Enzo Ferrari [Closed. Will not fix.]
  - hatsunearu 10y ago
    I mean, if you do this, you're expediting the process, not "doing their work for them".
  - digler999 10y ago
    that's the Next Big Thing in software engineering. lay off your QA department and shovel the burden on the users, who work for less than minimum wage. Actually, they pay you to find your bugs.
  - ksk 10y ago
    > Why in hell would you spend hours of work on your free time for this ? Sure, you can either return the items, or report the bug, or hope that you've managed to find a workaround. There's no need to discourage people who want to spend their own time on getting the bug fixed so that others benefit. Not everybody thinks the same way you do.
    - sametmax 10y ago
      Oh I report bugs all the time. For open source projects. When I pay hundreds of euros for a product I expect it to work. Strangely it something we don't expect for anything related to computing. We have such double standard. If you buy a washing machine and it doesn't work, the brand sucks. If you buy a graphic card that makes you OS crash, it's just nvidia needs a little help. Replace nvidia with any gadget or software. Windows uses to crash all the time, and people found that normal. The same problem with a microwave would have issued a massive recall but microsoft got away with it. Well, no sorry. You just sold me a non working product, wasting my money, my time, and preventing me from doing the task I was going to do with my computer. I'm a dev, I understand perfectly WHY it happens. Complexity VS expectations VS cost. I get it. But the consumer is cheated here.
      - brokenmachine 10y ago
        I know what you're saying, and I do agree, but as you know, not all problems will be Nvidia's fault. I guess it depends on how obscure/serious the bug is, but the reason we can't have everything working always is because people want to be able to put whatever random hardware and software of their choice together and have it all work. It's not that simple. There's a lot of stuff that has to go right for things to not have problems. PCs have become insanely complicated and there's almost unlimited chances for a particular combination of hardware/software to have bugs out there. If you paid (a lot) more for a certified system, then maybe you could expect it to work flawlessly. Are there vendors that do that? I guess it would have to be for only a particular software setup as well.
        sametmax 10y ago
realharo 10y ago
I dunno, I have had to live with this bug (https://forums.geforce.com/default/topic/953432/geforce-mobile-gpus/dxgmms1-sys-bsod-crash-on-recent-windows-10-patches/ https://forums.geforce.com/default/topic/953432/geforce-mobi... , https://answers.microsoft.com/en-us/windows/forum/windows_10-update/kb3163018-causes-bluescreen-in-directx-dxgmms1sys/84db9eb6-0654-4716-809c-95fc66774985 https://answers.microsoft.com/en-us/windows/forum/windows_10... ) for over half a year now.
- deleted 10y ago
  [deleted]
- kpozin 10y ago
  I had to revert the Windows 10 Anniversary Update to work around that.
  - hermitdev 10y ago
    why?
    - kpozin 10y ago
      The crash-on-full-screen-video bug started on my laptop after installing the Anniversary Update (v. 1607). I have a hybrid Intel 4000 / NVIDIA NVS 5400M video card, similar to the setups described in realharo's links. There was no driver fix available (and apparently there still isn't), so I had to revert to Windows 10 v. 1511 to work around the bug.
- __jal 10y ago
  Yeah, Nvidia rather sucks at cleaning up after themselves, for whatever reason. The main reason I'm not buying another card from them is their stance towards Linux in general and their stance towards PCI virtualization in particular. I'm currently not upgrading drivers due to the latter; they're trying to disable the capabilities (dedicating a card to a VM) that are the reason I bought a second card in the first place. I can usually deal with either lazy or greedy, but both in conjunction is infuriating. Screw those guys.
jcadam 10y ago
I once interviewed for a Software Engineering role with an Nvidia QA team in Austin 5 or 6 years ago(would have been working on maintaining the test software that validated new drivers on huge banks of test hardware, if memory serves). Wasn't too terribly impressed with the team (and a couple of them were definitely giving off that "I hate my job/life" vibe, one disgruntled fellow was even trying to drop little thinly-veiled "run away!" hints at me). I figure either the cream of the crop at Nvidia doesn't work in QA, or they don't get proper support from upper management. P.S. Didn't get an offer anyway, probably for the best - I was desperate for work at the time and would have taken it :)
- oridecon 10y ago
  After the "Tom" incident I'm not surprised to hear about anything that happens inside NVIDIA. That presentation, months of bad drivers (yes, I was using DDU) and the GFExperience login thing made me switch to another brand.
  - influx 10y ago
    I didn't know what the "Tom" incident was, but assume it is this, which is deplorable: https://www.youtube.com/watch?v=bGrvahez1H8&feature=youtu.be https://www.youtube.com/watch?v=bGrvahez1H8&feature=youtu.be
    - chrisper 10y ago
      There is one with better sound https://youtu.be/iAueZ_VWBUU https://youtu.be/iAueZ_VWBUU
deleted 10y ago
[deleted]

cr0sh 10y ago

Yeah - that sounds like fun - recreating a driver install issue after you finally have it working on your system. Heck, even if you set up a system -just- to recreate this problem, it would still be one of those "nightmare inducing" trials of will. I'm not saying it shouldn't be done, I just can't imagine doing it (especially on my personal workstation).

sametmax 10y ago
Plus you paid for the computer, graphic card and OS. Why in hell would you spend hours of work on your free time for this ? Do people try to find defects in their car then send a report to Ferrari ?
- JorgeGT 10y ago
  > Do people try to find defects in their car then send a report to Ferrari ? Yes. -- Ferruccio Lamborghini.
  - strictnein 10y ago
    The problem is not with the car but with the driver! -- Enzo Ferrari [Closed. Will not fix.]
- hatsunearu 10y ago
  I mean, if you do this, you're expediting the process, not "doing their work for them".
- digler999 10y ago
  that's the Next Big Thing in software engineering. lay off your QA department and shovel the burden on the users, who work for less than minimum wage. Actually, they pay you to find your bugs.
- ksk 10y ago
  > Why in hell would you spend hours of work on your free time for this ? Sure, you can either return the items, or report the bug, or hope that you've managed to find a workaround. There's no need to discourage people who want to spend their own time on getting the bug fixed so that others benefit. Not everybody thinks the same way you do.
  - sametmax 10y ago
    Oh I report bugs all the time. For open source projects. When I pay hundreds of euros for a product I expect it to work. Strangely it something we don't expect for anything related to computing. We have such double standard. If you buy a washing machine and it doesn't work, the brand sucks. If you buy a graphic card that makes you OS crash, it's just nvidia needs a little help. Replace nvidia with any gadget or software. Windows uses to crash all the time, and people found that normal. The same problem with a microwave would have issued a massive recall but microsoft got away with it. Well, no sorry. You just sold me a non working product, wasting my money, my time, and preventing me from doing the task I was going to do with my computer. I'm a dev, I understand perfectly WHY it happens. Complexity VS expectations VS cost. I get it. But the consumer is cheated here.
    - brokenmachine 10y ago
      I know what you're saying, and I do agree, but as you know, not all problems will be Nvidia's fault. I guess it depends on how obscure/serious the bug is, but the reason we can't have everything working always is because people want to be able to put whatever random hardware and software of their choice together and have it all work. It's not that simple. There's a lot of stuff that has to go right for things to not have problems. PCs have become insanely complicated and there's almost unlimited chances for a particular combination of hardware/software to have bugs out there. If you paid (a lot) more for a certified system, then maybe you could expect it to work flawlessly. Are there vendors that do that? I guess it would have to be for only a particular software setup as well.
      - sametmax 10y ago

realharo 10y ago

I dunno, I have had to live with this bug (https://forums.geforce.com/default/topic/953432/geforce-mobile-gpus/dxgmms1-sys-bsod-crash-on-recent-windows-10-patches/ https://forums.geforce.com/default/topic/953432/geforce-mobi... , https://answers.microsoft.com/en-us/windows/forum/windows_10-update/kb3163018-causes-bluescreen-in-directx-dxgmms1sys/84db9eb6-0654-4716-809c-95fc66774985 https://answers.microsoft.com/en-us/windows/forum/windows_10... ) for over half a year now.

deleted 10y ago
[deleted]
kpozin 10y ago
I had to revert the Windows 10 Anniversary Update to work around that.
- hermitdev 10y ago
  why?
  - kpozin 10y ago
    The crash-on-full-screen-video bug started on my laptop after installing the Anniversary Update (v. 1607). I have a hybrid Intel 4000 / NVIDIA NVS 5400M video card, similar to the setups described in realharo's links. There was no driver fix available (and apparently there still isn't), so I had to revert to Windows 10 v. 1511 to work around the bug.
__jal 10y ago
Yeah, Nvidia rather sucks at cleaning up after themselves, for whatever reason. The main reason I'm not buying another card from them is their stance towards Linux in general and their stance towards PCI virtualization in particular. I'm currently not upgrading drivers due to the latter; they're trying to disable the capabilities (dedicating a card to a VM) that are the reason I bought a second card in the first place. I can usually deal with either lazy or greedy, but both in conjunction is infuriating. Screw those guys.

jcadam 10y ago

I once interviewed for a Software Engineering role with an Nvidia QA team in Austin 5 or 6 years ago(would have been working on maintaining the test software that validated new drivers on huge banks of test hardware, if memory serves). Wasn't too terribly impressed with the team (and a couple of them were definitely giving off that "I hate my job/life" vibe, one disgruntled fellow was even trying to drop little thinly-veiled "run away!" hints at me). I figure either the cream of the crop at Nvidia doesn't work in QA, or they don't get proper support from upper management. P.S. Didn't get an offer anyway, probably for the best - I was desperate for work at the time and would have taken it :)

oridecon 10y ago
After the "Tom" incident I'm not surprised to hear about anything that happens inside NVIDIA. That presentation, months of bad drivers (yes, I was using DDU) and the GFExperience login thing made me switch to another brand.
- influx 10y ago
  I didn't know what the "Tom" incident was, but assume it is this, which is deplorable: https://www.youtube.com/watch?v=bGrvahez1H8&feature=youtu.be https://www.youtube.com/watch?v=bGrvahez1H8&feature=youtu.be
  - chrisper 10y ago
    There is one with better sound https://youtu.be/iAueZ_VWBUU https://youtu.be/iAueZ_VWBUU

deleted 10y ago

[deleted]