I agree; one counter example is that AR might be the catalyst for improvement of an antique process. The Arizona Public Utilities commission (disclosure, my com

I agree; one counter example is that AR might be the catalyst for improvement of an antique process. The Arizona Public Utilities commission (disclosure, my company helped them with this initiative) has replaced paper processes with AR on phones + QR codes. The real value is probably in converting an antique paper-based process with a database, but the AR proved to be the defining interface for their field workers.