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If anyone from Yahoo is listening, I'm still trying to get into my Flickr account after about a year and 10+ contact attempts now. You guys literally have thous
by git-pull 10y ago
If anyone from Yahoo is listening, I'm still trying to get into my Flickr account after about a year and 10+ contact attempts now. You guys literally have thousands of users in a holding pattern complaining and you're not doing anything about it [1].
I'm not trying to cause trouble or shake anything up. I'm an honest person who just wants in my account with all my photos. Meanwhile while all this happens you're just leaking and leaking account info every year.
What am I to do? Yahoo Help is just a FAQ that has no route for me to submit my identification information. Flickr's legacy login is gone. My original gmail was deleted. I do not have a route for escalating my issue. I'll show you my driver's license, birth certificate, maybe even the last 4 numbers of the CC I used for flickr pro in 2008.
What do I do? Get a lawyer? This is my stuff! Get it together Yahoo!
https://www.flickr.com/help/forum/en-us/72157668446997150/ https://www.flickr.com/help/forum/en-us/72157668446997150/
- rdl 10y agoYahoo has a "concierge customer support" team for exceptions. (No, I can't/won't refer you.)
- yeukhon 10y agoIf you won't, then don't mention it. It comes across extremely rude and arrogant ("oh yeah I think I know a way to help you, but no I won't.")
- steiger 10y agoThe information might be useful nevertheless.
- HeavenBanned 10y agoAnalogous scenario: "Oh I think I know of a way to pick you up from the airport. It's a "special" method. But I can't/won't tell you." How exactly is that useful information in any way? Of course there is a way to get picked up from the airport. Car, taxi, bus, uber, lyft. Infinite number of solutions. That's not the issue. The issue is receiving said help. Basically saying, "There's a way to help you out, but I can't/won't" is tantamount to saying nothing at all. That was extremely annoying to read. A hint would have helped. At the least.
- wopwopwop 10y agoHe is signalling that he has connections. One day we could be as cool as this guy.
- rdl 10y agoNo, it's because I used them once for a former employer issue (after a Yahoo! employee referred me ~2 years ago for that specific thing). Knowing that the program exists should be sufficient for anyone who needs this to find access, though. Hint: google the fucking string I quoted. But I'm not putting in any effort beyond communicating that fact for some random, hostile person on a website, no.
- yeukhon 10y agoTry https://twitter.com/YahooCare https://twitter.com/YahooCare, just maybe.
- deleted 10y ago[deleted]
- wopwopwop 10y agoHahaha. Yahoo employees don't read hacker news :-)
- mpeg 10y agoYep, I have exactly the same problem.
- JohnJamesRambo 10y agoThanks for posting, I thought I was the only one with this problem.
- sngz 10y agosame exact problem thought i was the only one
- snovv_crash 10y agoMe too. For me it is because I moved country, and now my 2FA SMS won't work because my number changed. And there is no way around it, no 2FA no account. I mean, yes, I understand security blah blah. But if I can send you a scan of my passport, which shows the same me as in most of the photos, surely that is an exception? And if I can reply to the same username@gmail.com too? But no, there is no way I can get to a human.
- robryan 10y agoI am a bit torn on this one. On one hand it makes sense that you shouldn't lose the account, on the other it opens 2FA up to social engineering. Recently I have been a lot more careful storing provided one time codes or the original QR code to prevent running into this.
- homakov 10y agoBest practice is to never use 2FA SMS
- snovv_crash 10y agoAgreed, but it was the best option available at the time.
- dexterdog 10y agoCan this be a lesson to all to never keep an only copy of your photos on a photo site, even if you are paying for it.
- ddito 10y agoUnless there's another free hosting site with unlimited pictures up to 14mpx and unlimited vids up to fullhd I'm giving all my trust to Google <3
- hvidgaard 10y agoAgain, don't put all your eggs in one basket. Store them somewhere else - there is plenty of providers: Dropbox, Amazon, Microsoft, Backblaze, ect.
- crottypeter 10y agoWD, seagate. (I.e. your own hardware)
- dexterdog 10y agoAnd make sure at least two of them have egress policies so you can get your data back. Regardless, keep you own backup somewhere unless you don't care about losing the data.
- ddito 10y agoBut Google gives UNLIMITED storage for FREE. Do these guys give? Dont think soo..
- js2 10y agoI've just emailed you for details; I'll try to get the right person to help.
- alex-flickr 10y agoEmail support is available from Yahoo, if you're locked out of your Flickr account: http://bit.ly/2l14F4Q http://bit.ly/2l14F4Q
- Rutledge 10y agoHi Tony- My name is Darius, PM on the Flurry team. Spoke with the Flickr team and they will follow up.
- CaptSpify 10y agoThe fact that people have to do this to get that team's attention is ridiculous.
- avenoir 10y agoDo you guys remember when a few years ago Yahoo decided to make old, stale accounts up for grabs again? I lost my old Yahoo account which was forwarding mail to my main Google account. I haven't logged into it in ages. I could never re-register it or reset access to it after Yahoo killed it. And luckily i was able to move everything away from it, BUT it still forwards me mail. At some point I remember getting something that indicated that somebody's using it. I still can't believe this bonehead move on Yahoo's part.
- balladeer 10y agoI am from a place where information security awareness is in general very low. So while people fill bank forms and all they don't usually give much care and often fill wrong mobile numbers and many times fill wrong emails or just <their first name>@some-email.com just because there's a field called "email" on the form. The agents (who are almost never bank employees and usually third party hires) also add it to "sir, don't worry, you sign here and here and I will do the rest". So yeah, my my-first-name@hotmail.com/yahoo.com regularly gets: 3 bank statements, 2 credit card bills, 1 postpaid Internet and mobile connection bill, and password recovery mails from other Internet accounts, my mobile number gets OTPs for heaven's sake. I received a Facebook password reset mails. Initially I would try to contact the bank/company and they couldn't care less. In fact people themselves didn't give two hoots - none of them (I was able to contact one guy on Facebook using the mobile number in mail). So I've created filters to delete them upon receipt. What surprises me is even newsgroups verify email and some online services verify mobile too but banks never do. It's so crucial but banks never verify mobile numbers and emails, at least not here in India.