Actually, he's right. The problem is that the example you chose isn't very good for the point you're trying to make. First of all, forgotten password managemen

Actually, he's right. The problem is that the example you chose isn't very good for the point you're trying to make. First of all, forgotten password management is extremely important. You don't want to lose those users. Second, all sorts of things can go wrong with e-mail. I don't often find myself agreeing with Jeff Atwood, but he nailed it in his post: http://www.codinghorror.com/blog/2010/04/so-youd-like-to-send-some-email-through-code.html http://www.codinghorror.com/blog/2010/04/so-youd-like-to-sen...