Imho with a good foundation of processes remote work can be managed by anyone. The key is that you must work in documented process flows like ITIL, change mana

Imho with a good foundation of processes remote work can be managed by anyone. The key is that you must work in documented process flows like ITIL, change management, service requests, incidents. If everyone does that then it's trivial for any manager to get oversight. Problem is that a lot of very smart and driven people hate being penned up like that.