>Now project there will be 1,000,000 users like that, telling app what exactly did they mean and pointing to proper places in the app. So exactly this will be t

>Now project there will be 1,000,000 users like that, telling app what exactly did they mean and pointing to proper places in the app. So exactly this will be the conversation you desire That's not a conversation, that's a statistic. A conversation might start with a user showing me visually how they want something done. Then I may point out why that's not such a good idea and I will be asking why the user wanted it done that way so I can come up with an alternative approach to achieve the same goal. In the course of that conversation we may find that the entire screen is redundant if we redesign the workflow a little bit, which would require some changes to the database schema and other layers of the application. The result could be a simpler, better application instead of a pile of technical debt. This isn't rocket science. It doesn't take exceptionally talented developers, but it does require understanding the context and purpose of an application.