4 ms·

I get a sort of "spin doctor: feel from this move, with the big glaring eyes looking at me as I make my way to the message on the zendesk blog post... Maybe no

I get a sort of "spin doctor: feel from this move, with the big glaring eyes looking at me as I make my way to the message on the zendesk blog post... Maybe not so well handled since one could think Zendesk is trying to turn a difficult situation into a PR blitz: why are you posting here, rather than just emailing your customers?

dangrossman 16y ago
The same thing was e-mailed to customers before it was posted on the blog.
verdant 16y ago
They got some bad press for the pricing move. I don't blame them for trying to generate some good press out of it.