Large businesses instantly answer when I have a question? Is this a joke? Maybe some do but most do not. Worse even, most have office hours and weekends meaning

Large businesses instantly answer when I have a question? Is this a joke? Maybe some do but most do not. Worse even, most have office hours and weekends meaning that if you ask your question at the wrong time, there is a chance you wait 3 days. Most big corps are ghastly in that respect. And most answers, even from real sales and support humans are canned responses. While small companies I work with are on chat and mail always. Not sure if this differs by region but this does not reflect reality at all for me. Edit: anecdotal of this which made me snicker; as a gold tier member I asked a question on the British Airways website. They say it will be answered in about 24 hours. It took a month. When I called and asked why, they said, we are sorry but we are very busy. Thanks guys. And that was not the first time but the most extreme.