I think whether this is a problem or not for your business depends on the size of the userbase and the distance from the people actually using it. Small softwar

I think whether this is a problem or not for your business depends on the size of the userbase and the distance from the people actually using it. Small software platforms pretty much have to be "feature factories" because they're meeting a niche need that none of the big players are willing to develop for. The product is whatever helps makes its users more productive or happier in this case. But if you have something with a huge impact, then throwing new features is not good if you don't know how helpful they may be to the end user. TL;DR, the article makes a good point, but I'd like to see more nuance, I guess.