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Did Zendesk bother to grandfather the pricing on their existing customers and instead charge more for new customers?
by bradgessler 16y ago
Did Zendesk bother to grandfather the pricing on their existing customers and instead charge more for new customers?
- mikeryan 16y agono originally existing customers would only be grandfathered in for a year and they had to pay up front.
- bradgessler 16y agoWow, yeah, that's a huge mistake. We always grandfather our customers anytime we change our prices; however, in our ToS we do reserve the right to change our prices for existing customers as long as we notify them first. For other web startups out there who want to change prices, I highly recommend that you grandfather existing customers so you don't piss them off and because you don't have to communicate anything about pricing changes to them.
- uptown 16y ago"We always grandfather our customers anytime we change our prices; however, in our ToS we do reserve the right to change our prices for existing customers as long as we notify them first." What? You grandfather your customers, but reserve the right to increase your prices for them as long as you let them know? That doesn't make sense.
- jdeeny 16y agoI think he means they have reserved the right to change prices for existing customers, but choose not to do so as a general rule. If they ever are in a situation where they need to change pricing for existing customers, the TOS would allow them to do so.