The problem is not that CL isn't squeezing out every ounce revenue. The problem with the benevolent dictator at Craigslist is his kingdom is so big and he does

The problem is not that CL isn't squeezing out every ounce revenue. The problem with the benevolent dictator at Craigslist is his kingdom is so big and he does nothing to advance it. It would not be hard to offer minor but relatively simple identity validation for users. Or dabble with the ability to create trust networks or reputation. Or offer basic mechanisms for safe transactional payments. Or an official mobile app that worked well. Or a hundred other things that would improve lives. There is no question craigslist gets a "job well done" but there is a great argument that if they have a choke hold on the online classifieds market they should offer increased value over time. Craigslist reminds me of the IRS. Sure, you can fumble your way through filing your taxes with us, but why would you do that when TurboTax can do it better. Except there is no alternative. I think Craigslist is acting more like the old newspaper classifieds they disrupted if anything. Despite this article's focus on a couple companies, there are other startups getting major traction in used goods space apart from Facebook. If CL loses significant market share, I hope they don't go trying then to revamp the site. Because it would only be that much more obvious how much they held back from their users for so long.