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With all the talk of these businesses struggling, and their supposed focus on moving into the future, I would be a pretty upset shareholder to find out that the

• VLM 10y ago
  The user experience is the ad sales department and they're usually very nice folks. The experience in the linked article is the experience of being the product sold. Its like the difference between working in marketing at KFC which is probably entertaining, vs being a factory farmed bird which probably isn't as much fun.
• Someone1234 10y ago
  You assume this isn't all on purpose as part of their "retention strategy." Pretty sure this is now taught in MBA farms to the latest batch of grads as everyone does it... Nobody measures the lost repeat business due to these retention strategies because most people don't look beyond the current fiscal year.
  • verelo 10y ago
    Another likely reality here is that there are A/B/C tests running, and this person just fell into a cohort where 12 month options were unavailable by chance. Either way, i'm just a pessimist, going digital isn't easy for any legacy company and it's clear they're all struggling.