What you're thinking of is called an IVR: Interactive Voice Response. http://www.openvbx.org/ http://www.openvbx.org/ OpenVBX allows you to create an IVR (lay

What you're thinking of is called an IVR: Interactive Voice Response. http://www.openvbx.org/ http://www.openvbx.org/ OpenVBX allows you to create an IVR (layman translation: phone tree) where you can plug in "press 1 and go here, press 2 and go here" via the web interface. You'll need a Twilio account and API key for it to work, but both are easy enough to setup. Feel free to reach out if you'd like any help or want pointers. If you want to do this programmatically (which I'd advise given how complex this could get), I refer you to the Twilio API docs for building an IVR in PHP (other languages available): https://www.twilio.com/docs/tutorials/walkthrough/ivr-phone-tree/php/laravel https://www.twilio.com/docs/tutorials/walkthrough/ivr-phone-...