Ticketmaster is actually a fairly unusual market in that it discriminates based on speed, which is pretty unusual in our market economy where things are usually

Ticketmaster is actually a fairly unusual market in that it discriminates based on speed, which is pretty unusual in our market economy where things are usually discriminated based on price. As long as this structural difference exists there will always be an incentive to arbitrage the market, whether those arbitrageurs are one person or a thousand, bots or Turks or employees. Everyone seems to get morally outraged about this, but I've yet to see anyone suggest an alternative system that solves the underlying issue of incentives. Most bans and limits are ineffective because they are at odds with the incentives of Ticketmaster. Do you make secondary markets illegal? What if someone can't go? Just balancing the incentives is a tricky issue to say nothing of finding the optimal balance of fair.