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It was also a very useful employee relations move: Bill wasn't "above" the task of a customer support call and demonstrated respect for the support workers by p
by XaspR8d 10y ago
It was also a very useful employee relations move: Bill wasn't "above" the task of a customer support call and demonstrated respect for the support workers by performing his best in their role, even if very temporarily.
- tjr 10y agoI wonder if Bill wouldn't have happily fielded the second call from that customer too, had he been asked.