Well TFA says he was on a guided tour, so I imagine he wanted to get a better sense of what the support folks have to go through. We do something similar at wo

Well TFA says he was on a guided tour, so I imagine he wanted to get a better sense of what the support folks have to go through. We do something similar at work, where you can do a "ride along" to get a better idea of what folks using our internal tools needs are.