Apple doesn't really support "professional" in the "enterprise" sense. E.g., here(1) is Lenovo's options for service agreements for the standard public. It outl

Apple doesn't really support "professional" in the "enterprise" sense. E.g., here(1) is Lenovo's options for service agreements for the standard public. It outlines standard levels offering on-site tech support and the possibility of international support. I've worked with firms that have had a strict 12 hour on-site tech to service whatever broke (a 3 million dollar z12 or a 300 dollar Ideapad) in the SLA negotiated into the package of a bulk buy. A good litmus test between "professional" and "premium consumer device" is 1: do you have a direct line to a domestic tech who can address your issues (i.e., generally not having to waste your time with a level 1 service tech, but directly reaching someone who is at least semi-competent and capable of authorizing work orders and/or warranty claims in the ERP) or an option to buy an SLA, 2: does the company offer a mil-spec and/or pre-authorized GSA listed items, 3: does their financing dept offer 3 (or 5, depending on how your organization decides to do their depreciation) year equipment lease schedule ? [1] https://www.lenovo.com/images/products/services-warranty/datasheets/Warranty-including-Expedited-Depot.pdf https://www.lenovo.com/images/products/services-warranty/dat...