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I transferred one domain name from network solutions to godaddy a year ago to help out a client. Sure, transferring from godaddy seems very frustrating, but the
by silencio 19y ago
I transferred one domain name from network solutions to godaddy a year ago to help out a client. Sure, transferring from godaddy seems very frustrating, but the sheer number of network solutions customer support and retention folks who were wasting my time was unbelievable. I only called since their domain tools were next to useless and for some reason would not send me the auth code. They were extremely reluctant to do what I asked, threatening me with the possibility of domain sniping and registrars fucking up and me losing the domain in the process. Not only did they love trying to scare me into staying with them, they were seriously inefficient to the point that it took days to eventually get the auth code, obliterating any chance that I would have caved into one of their ridiculous discounts for another year.
Actually, given how much they've tried to make me stay with their overpriced offerings, I'm surprised they were acting like such idiots. Somewhere during my third or fourth call to them to get said auth code, I ended up spewing a ton of jargon-laden, thinly veiled threats of a legal and technical nature at the retention lady who instantly shut up, emailed me the code and just said goodbye really fast.
Time spent with godaddy including wait times to ask about the finer intricacies of whois information accuracy and how it impacts domain transfers (basically network solutions had two different email addresses on file for the admin): 5 minutes with competent person who knew what I was talking about. Time spent with network solutions trying to get a dinky auth code from several different people including time spent on hold: over 3 hours for something that should have taken minutes at most.
Sigh.