The cycle looks more like this: 1. Google what they want. 2. Download the first link they find. 3. If it's crap, they search again and download the second li

The cycle looks more like this: 1. Google what they want. 2. Download the first link they find. 3. If it's crap, they search again and download the second link they find. Or they just give up. 4. Repeat 3 until they find a decent app or they give up. Most "normal customers" don't realize they can search through an app store specifically. I find that, even on mobile, they'll simply google to find something and often get confused when the app store or play store pops up.