I think you're both right. IOS (and to a large extent, android) have genuinely found an OS paradigm that works for unsophisticated users and put more power and

I think you're both right. IOS (and to a large extent, android) have genuinely found an OS paradigm that works for unsophisticated users and put more power and confidence in their hands. The appstore is a big part of that. The icon=app rule is another part, where removing an icon removes the app. Users have a much improved understanding of their phone's software on an iphone relative to a windows/osx PC. That said, it also limits the more sophisticated user and puts more power into Apple/Google's hands than I'd like. It's 10 years later now and it's time to fill in some of the holes. Allowing alternative appstores would be a good start and wouldn't affect most users who are happy with the app store as is. Removing anti-competitive curation rules and practices would be good too.