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Ask HN: expedited iTunes review, what does it mean?
Last week we submitted an application for review to the iTunes store and it was approved within a day. We later found a bug in the app, and decided to submit it through expedited review process. It's been more than a day and it still waiting for the review. What's the point of the "expedited" then? Should I just use a normal review process to get better results next time?
- slater 10y agoMaybe they have the weekend off?
- dmitryame 10y agoIt was submitted Friday in the afternoon. In my experience, they usually do approve the apps even over the weekend. Oh, I see your point, perhaps the "expedited" is a different team and they may have the weekend off? I wish I knew that. I would have definitely submitted as regular.
- benologist 10y agoIt's for urgent updates, like a crashing bug or time-sensitive stuff and only done at Apple's discretion, they likely declined doing it twice so quickly: https://developer.apple.com/support/app-review/ https://developer.apple.com/support/app-review/
- dmitryame 10y agoYes, this is exactly what we have -- the app is crashing, the customers are not able to use the app. How did that happen? Tough to say -- the app passed all the tests before and after the release, but, somehow it still crashes on some devices.
- benologist 10y agoWhat I forgot to mention, was that the normal submission time is variable and may be up to weeks. You saw them at their ~fastest originally.
- dmitryame 10y agoYes, but that's exactly my point. If current review time is 1 day, should it mean that expedited review currently should be shorter than that?
- benologist 10y agoIt's just a higher priority queue, they can both be fast but the expedited review will always be fast.
- dmitryame 10y agoIn my case the expedited is already 2!!!! times slower. And it's still not over. The review process has not even started for the "expedited" request. Just a day earlier the normal request was already processed and approved. I really appreciate that Apple has worked hard on shortening the regular queue. Is it time for them to start optimizing the "expedited" process so it does happen quicker than the regular one?
- dmitryame 10y agoPerhaps they should consider removing the "expedited" process altogether to avoid confusion. Or perhaps allow a single request to go in both queues at the same time to see which one wins. I know, it's just me who is having the problem. How do I explain it to my customers who are fleeing my product?
- benologist 10y agoThe only appstore that rapidly publishes apps is Google Play, which has a human-review process that takes place usually within hours. The Amazon App Store routinely takes weeks, and often won't even process revenue or download data for long delays. The iOS App Store can take up to weeks too. This is how they work. How you mitigate crashes reaching production must account for how they work. For me that meant adding a QA process before publishing. Unit tests can also help.
- dmitryame 10y agoAm I the only one who can see the problem here? So far I've gotten the responses that sound like the following: "dude, this is your own fault" or "this is how Apple works, their expedited review is always faster because it's called expedited". In the meanwhile, I'm still waiting, while waiting -- loosing my clients. Perhaps, this is life, and there is nothing that can be done.
- dmitryame 10y agoDay 3 -- still waiting for the "expedited" review to start. My app is still crashing in prod.
- dmitryame 10y agoBy the end of day 3, finally, it was reviewed and approved. After all, as it was suggested by some, the weekend does not seem to matter. Still very disappointing that the "expedited" review took 3!!! times longer than the regular one which happened just a day prior.