4 ms·
90% of all outages are caused by human error. That's why change management solutions were so big 10 years ago, trying to get rid of the human element of change
by pfarnsworth 10y ago
90% of all outages are caused by human error. That's why change management solutions were so big 10 years ago, trying to get rid of the human element of changes in an enterprise.
- angry_octet 10y agoThey way to deal with that is not to crush the people, but to analyse the ways human decision making fails and to provide assistance. More often than not the failures occur because the people had not been trained correctly, which is a management problem not a PEBKAC one (how many junior systems people have been trained in how to recover from cascading disk/network/database failures?). ITIL is just a tool for ensuring failures which no one understands because understanding has been devalued.