AWS status page is a point of contention within the support teams as well. I've contacted them for problems when the status page says "everything's fine" and th

AWS status page is a point of contention within the support teams as well. I've contacted them for problems when the status page says "everything's fine" and they have known outages. There is ALWAYS a lag between them knowing and anything being reported, usually on the order of 15-30 minutes. Most of the time their response is "Yes, there's a problem. I don't know why the status page isn't updated yet, it would really help us (support) out if the page was accurate." Twitter is usually the best place to watch if you think it's not you, search #aws or #{service_name} and view the "Live" tab to see if others are reporting the same trouble. Calling attention to these failures via support ticket, via sales rep and even publicly via @ customer support heads has made zero difference. Here's hoping this blog has enough visibility to make a difference.