I think you're confusing sympathy and solidarity towards their engineers (which I was very glad to see) with "wow, this could happen to anyone". Quoting from t

I think you're confusing sympathy and solidarity towards their engineers (which I was very glad to see) with "wow, this could happen to anyone". Quoting from their post-mortem: > So in other words, out of 5 backup/replication techniques deployed none are working reliably or set up in the first place. It's not true that having zero tested working backup/restore strategies happens to everyone. It's a catastrophic failure in process. Let's not blame any specific engineers, but it seems totally appropriate to blame the CEO (who was the subject of the puff piece!) and decrease your trust in the company appropriately.