Where I'm at, we're big on getting our people to manage the exceptions rather than doing the work. If you're looking at the entire job to see if it's routine th

Where I'm at, we're big on getting our people to manage the exceptions rather than doing the work. If you're looking at the entire job to see if it's routine then of course you won't find much room for automation. But if you can automate even 10% of their day then that's a big win. And yes, the software is total shit. There are no unit tests and it's written in RPG (half of it dates back to '95). When it breaks we go back to managing the exceptions, much like "talking to the manager" when the service worker screws up. The company wouldn't be afloat without automation like this. We would be completely crushed by our competitors. I don't think the automation needs to be done well at all. It just needs human backup.