It's both. Note, I did say "do a better job for less money". As someone who is a bit of an introvert with bad hearing, I often dread simple interactions where t

It's both. Note, I did say "do a better job for less money". As someone who is a bit of an introvert with bad hearing, I often dread simple interactions where there's a potential for confusion or a language barrier, so I love a self checkout or a touch screen ordering experience. Cheaper or not, this is usually a better experience for me. Still, that doesn't solve the problem of how do people put food on the table? We can't all build and design machines.