Sure. But if their company is not already trying to recognize it, why would they pay for software to do it? And if they are, and are just not good at it, why wo

Sure. But if their company is not already trying to recognize it, why would they pay for software to do it? And if they are, and are just not good at it, why would they recognize software as the solution? I just haven't seen any companies going "We sure would like to recognize our best employees, but we just have no way of knowing why they are". -Especially- in customer service land.