At the moment, my invoices are an Excel template. My proposals are Word templates, and my CRM is my Google apps contacts list. I'm still not very happy with tha

At the moment, my invoices are an Excel template. My proposals are Word templates, and my CRM is my Google apps contacts list. I'm still not very happy with that as a CRM. I augment things with trac as it has a good enough wiki to be malleable into whatever kind of pages I want. I tried SugarCRM and found it very hard to use. The interface is borderline evil. I've previously used Tactile CRM (paid for account at a day job) and it was OK, and has its own quirks.