4 ms·
What if we had machine intelligence monitoring employees to decide which ones are going above the call of duty? Too Black Mirror?
by teknologist 10y ago
What if we had machine intelligence monitoring employees to decide which ones are going above the call of duty? Too Black Mirror?
- lostcolony 10y agoNo thank you. The good companies already strive to recognize it, the bad ones will use it as grounds to let someone go for bending the rules.
- teknologist 10y agoArguably there are people who have it in them to do better, but feel that their extra contributions would not be recognised. Tipping is supposed to be a solution to this in some jobs, but there's not much of a culture of tipping airline check-in desk clerks in most cultures
- lostcolony 10y agoSure. But if their company is not already trying to recognize it, why would they pay for software to do it? And if they are, and are just not good at it, why would they recognize software as the solution? I just haven't seen any companies going "We sure would like to recognize our best employees, but we just have no way of knowing why they are". -Especially- in customer service land.