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The moral of the author's "arbitrary check-in deadline" problem is the opposite of what he thinks it is. That's a problem caused by poorly-designed and non-over
by PhasmaFelis 10y ago
The moral of the author's "arbitrary check-in deadline" problem is the opposite of what he thinks it is. That's a problem caused by poorly-designed and non-overridable automation that could have been solved by giving more power to the human attendant.
- cfmcdonald 10y agoAgreed. I have more commonly experienced problems in recent years caused by excessive automation (whether actual automated systems or rules that effectively automate humans) than the reverse.
- Chris2048 10y agoYep, has nothing to do with machines. Delegations of differing levels of authority applies to human only dynamics too; I once worked in a store were regular shop floor staff had to repeat company policy, but management only could override. I'd often tell customers they could not return an item due to company policy, only for them to go to a manager and get a refund anyway - I wasn't allowed to suggest myself they ask a manager, or allowed to suggest a manager might override policy.