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They'd get a lot more retention if they just updated the app to be closer to the web version. Half the charts and views are missing with no way to access thing
by shostack 10y ago
They'd get a lot more retention if they just updated the app to be closer to the web version.
Half the charts and views are missing with no way to access things like net worth, change time frames for longer than 6 mo, filter to only chart things with certain accounts, etc.
It's all there on the web, but mobile has languished while they rush to get bill pay added. I'd heard rumors they were winding down the team but it has been over a year like this.
- knz 10y ago> It's all there on the web, but mobile has languished I've used mint for many years but have just about given up on the web UI. At least half of the time it pulls up the wrong account when I click on transactions or a chart doesn't load. The experience went downhill for me after their last major update and it's reached the point where I'm actively looking for a replacement. I'd also argue that Intuit has focused too much on monetizing it instead of adding more value to the customer.
- shostack 10y agoYeah--it has a lot of potential, but the reality is it may never be the revenue driver they needed it to be in order to allocate more resources to improve it. Kind of a chicken and the egg problem--you can't get a better product without resources, and you need to monetize to get those resources (or at least be confident that the returns will be there down the line). So what resources you do have inevitably go towards monetization since it is a lot easier to measure impact on growth than with many product improvements.