My last Rackspace experience was awful. We signed with them because they said they had the ability to mitigate DDOS attacks. A competitor of ours was trying to

My last Rackspace experience was awful. We signed with them because they said they had the ability to mitigate DDOS attacks. A competitor of ours was trying to push os of out business with downtime. We told them the strength of the DDOS attacks and they said they could mitigate it. We signed a contract, got DDOS and we were null routed by them. I got to talk to one of their techs and they said they couldn't actually mitigate DDOS attacks of that strength. He told us to use DDOS Arrest which worked. So they lied about their ability to mitigate DDOS and were stuck with this expensive 2 year contract. Then a month later our site went down for 48 hours, and it was because they had a dead router in their internal network, but they insisted nothing was wrong and I had to debug the issue myself to get them to find the issue.