My experience has been sadly similar. We used to have probably 30 servers at the peak across several client accounts. But yup, around the first part of 2015 wh

My experience has been sadly similar. We used to have probably 30 servers at the peak across several client accounts. But yup, around the first part of 2015 what used to be a one ring call to connect with an expert became 5 minutes, then 15, and a couple weeks back I waited 45 minutes to talk to a Linux tech. Unfuckingacceptable, not as a "managed" customer paying an extra $100/mo and $0.12. We've slowly but surely moved clients to other hosts and I can count the servers still at Rackspace on one hand and still have fingers.