3 ms·
I was a previous Rackspace customer for over 10 years and at one time had 9 dedicated servers with them. Their Linux techs were top notch. IMO you are smart to
by 20years 10y ago
I was a previous Rackspace customer for over 10 years and at one time had 9 dedicated servers with them. Their Linux techs were top notch. IMO you are smart to want to obtain some of them.
Unfortunately stating in early 2015 the support started to deteriorate. That coupled with the cost we were paying for their dedicated servers/fanatical support stopped making since.
- crikli 10y agoMy experience has been sadly similar. We used to have probably 30 servers at the peak across several client accounts. But yup, around the first part of 2015 what used to be a one ring call to connect with an expert became 5 minutes, then 15, and a couple weeks back I waited 45 minutes to talk to a Linux tech. Unfuckingacceptable, not as a "managed" customer paying an extra $100/mo and $0.12. We've slowly but surely moved clients to other hosts and I can count the servers still at Rackspace on one hand and still have fingers.
- rjbwork 10y agoYep. I know a guy who was a top level tech guy there and ran a big hardware lab and did support for tough cases. He left, according to him, because management just didn't understand the tech side anymore and was implementing all kinds of new things the support and tech guys didn't like and talent had been leaving for a while.