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colocation customer support

bootload 10y ago
@devopsproject I don't think users/companies value colo & support ^until^ bad things happen and the costs of not running critical business are evident.
- mildbow 10y ago
  Sort of off topic, but can confirm. I've had issues with GCP where site is down and it's taken 1+ days to hear back from someone. Maybe there was a way to escalate it, but it wasn't readily evident. Which tells you something. So, I just moved on to AWS. More transparency on the platform and more predictable support.
  - toomuchtodo 10y ago
    > So, I just moved on to AWS. More transparency on the platform and more predictable support. Bad news. AWS is no different. EC2, IAM, whatever will have issues for hours, AWS won't update their status board (to the point someone wrote an extension to show the "real" status [1]), etc. And this is with business support we pay for. You needed to autoscale? Better go make yourself a mojito and wait for the dust to settle. "There is no cloud, its just someone else's computer" [2] [1] https://chrome.google.com/webstore/detail/real-aws-status/kaegondhonfdclembpcgaaammmlfaekj?hl=en https://chrome.google.com/webstore/detail/real-aws-status/ka... [2] http://i.imgur.com/i9e6143.png http://i.imgur.com/i9e6143.png
    - 0xC0DECAFE2020 10y ago
      It's funny how people lose sight of what the 'cloud' really is. Abstractions can be self defeating in some instances.
  - bootload 10y ago
    "I've had issues with GCP where site is down and it's taken 1+ days to hear back from someone. Maybe there was a way to escalate it, but it wasn't readily evident." In the end someone has a pager, a machine and an editor. In ye-old-days this problem was in-house with a COLO machine. That's the reasoning behind uptime. 99%/year is 361 and just over half a day. Can you loose two and a half days at christmas? (web commerce) or the same time on a new product release? (SaaS) or 2.5 days development time at a critical bug fix with your customers? The bad stuff always happens at the worst time. The market is saying, ^cloud^ but the tradeoff is ^service^. I don't know the answer(s).
    - devopsproject 10y ago
      Seems obvious: cloud computers with great support but such a product would be expensive
      - bootload 10y ago
        yes it is obvious, "cloud computers with great support".

@devopsproject I don't think users/companies value colo & support ^until^ bad things happen and the costs of not running critical business are evident.

mildbow 10y ago
Sort of off topic, but can confirm. I've had issues with GCP where site is down and it's taken 1+ days to hear back from someone. Maybe there was a way to escalate it, but it wasn't readily evident. Which tells you something. So, I just moved on to AWS. More transparency on the platform and more predictable support.
- toomuchtodo 10y ago
  > So, I just moved on to AWS. More transparency on the platform and more predictable support. Bad news. AWS is no different. EC2, IAM, whatever will have issues for hours, AWS won't update their status board (to the point someone wrote an extension to show the "real" status [1]), etc. And this is with business support we pay for. You needed to autoscale? Better go make yourself a mojito and wait for the dust to settle. "There is no cloud, its just someone else's computer" [2] [1] https://chrome.google.com/webstore/detail/real-aws-status/kaegondhonfdclembpcgaaammmlfaekj?hl=en https://chrome.google.com/webstore/detail/real-aws-status/ka... [2] http://i.imgur.com/i9e6143.png http://i.imgur.com/i9e6143.png
  - 0xC0DECAFE2020 10y ago
    It's funny how people lose sight of what the 'cloud' really is. Abstractions can be self defeating in some instances.
- bootload 10y ago
  "I've had issues with GCP where site is down and it's taken 1+ days to hear back from someone. Maybe there was a way to escalate it, but it wasn't readily evident." In the end someone has a pager, a machine and an editor. In ye-old-days this problem was in-house with a COLO machine. That's the reasoning behind uptime. 99%/year is 361 and just over half a day. Can you loose two and a half days at christmas? (web commerce) or the same time on a new product release? (SaaS) or 2.5 days development time at a critical bug fix with your customers? The bad stuff always happens at the worst time. The market is saying, ^cloud^ but the tradeoff is ^service^. I don't know the answer(s).
  - devopsproject 10y ago
    Seems obvious: cloud computers with great support but such a product would be expensive
    - bootload 10y ago
      yes it is obvious, "cloud computers with great support".