That's awful and I'm sorry. When was this? We've been making changes to how we handle support to better address problems like this and it sucks that you were sh

That's awful and I'm sorry. When was this? We've been making changes to how we handle support to better address problems like this and it sucks that you were shafted here. Since Disqus is a service used on sites (and not contained in our own world), our support inquiries come from both website owners and their audiences and involve so many different scenarios. So we need to better educate users on how things work first of all. But that support volume made finding real bug reports or big issues hard (I just posted a HN comment about using our support software earlier today). We've made some changes here though. This also pains me because we try really hard for great interaction with users, even calling up users to help them figure things out. We're definitely closer to a more holistic solution in this area. (P.S. the most likely reason for your issue is perhaps you changed your post's permalink URL so Disqus could no longer find the right association. Still our fault, but that's an explanation if you still care to wonder.)