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I co-founded a startup called NetWinner. It was a casino style online game that allowed users to win prizes. Everything was absolutely free and users never pa
by p01nd3xt3r 16y ago
I co-founded a startup called NetWinner. It was a casino style online game that allowed users to win prizes. Everything was absolutely free and users never paid. They just watched ads while they played the game and they could instantly win gift cards and cash prizes.
When the economy started to tank our ad revenues tanked and the model as it was could no longer be supported. So we changed it so that users won raffle tickets for prizes instead of winning prizes directly.
We did not message this to our users well and the BBB got over 250 complaints about the change we made. It was covered on local TV in charlotte, NC and lots of other bad stuff happened. They could never take legal action because they never paid but they still tried. They posted stuff all over the web about how we cheated and scammed them out of the prizes they won (which we did). I was just the technical co-founder and did not have a vote in financial decisions but since I owned the domain people thought I was the head guy and came after me. Good thing it was always free to play.
- brlewis 16y agoWhat did you do to get the message to users, and what more would you do knowing what you know now?
- p01nd3xt3r 16y agoWe sent them an email after we pushed the change live. If I could do it over again I would send them an email a week in advance and funnel all the complaints to our support team. The biggest mistake was having nowhere for them to complain because then they took to fb, twitter etc...