The ability to deliver technically is only part of the success of a business. The ability to communicate clearly, honestly and effectively is just as important.

The ability to deliver technically is only part of the success of a business. The ability to communicate clearly, honestly and effectively is just as important. It may be that the Wakemate devs have perfectly fair and reasonable grounds for not delivering yet; being open and honest with their customers about where they are and what they're dealing with could well win back some of their lost credibility. It's not "emotional" for a customer to reach out to the company and ask for some straight dealing.