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Under warranty or anyone who has a TAC subscription. Cisco licensed their products with a ToS that says you can't resell it, and warranties are only valid for p
by freehunter 10y ago
Under warranty or anyone who has a TAC subscription. Cisco licensed their products with a ToS that says you can't resell it, and warranties are only valid for people who bought directly from Cisco. You also can't (effectively) get TAC support for a resold device (what Cisco folks call "grey market"). It's not illegal to buy secondhand Cisco product, Cisco just won't support them or let you get software upgrades without paying them a ton of money.
100%, this wording is to make sure that grey market buyers aren't covered under the replacement. Basically anyone who bought from Cisco will be able to get a replacement.
- kuschku 10y agoHow do they handle this in the EU, where 2 years warranty, even if resold, are mandatory?
- msh 10y agoThat don't cover business buyers who I guess are most of Cisco buyers, only consumers.
- jsiepkes 10y agoTrue, only consumers get a mandatory two years warranty in the EU. Altough I think they would have a hard time in court not replacing it since it was sold with a defect (they admit its a defect). Cisco is like Apple in that regard; You pay premium but the service is nowhere near premium.
- lostlogin 10y agoWonder how that is applied in New Zealand where the commute guarantees act basically requires sellers to sort problems out within "a reasonable time frame" of sale. It's a fantastic piece of legislation.
- antod 10y agoThe CGA only applies to consumers and not business customers, and only applies between the end reseller and the customer. Cisco doesn't really sell directly to consumers.
- legulere 10y agoThe EU-mandated warranty is against the seller, not the producer. Also it is just for consumers.
- deleted 10y ago[deleted]